All our staff will try to ensure that problems do not arise. However we realise that things do occasionally go wrong. When they do we will do our best to put them right as quickly as possible. We promise to genuinely and honestly investigate each and every complaint we receive, and our aim is that you will receive a reply or initial acknowledgement within five working days, Should our investigation take longer, you will receive a full response within a maximum of 28 days. Your complaints or suggestions should be sent by the following means:

Email: customerservice@readingfc.co.uk
By Phone: 0118 968 1211
By Post: Customer Service Manager, Reading FC, Madejski Stadium, Junction 11, M4, Reading, RG2 OFL

If however, you are not satisfied with the reply you receive, you are welcome to contact The Football League at the following address:

Customer services department
The Football League Operations department
Edwrd Vll Quay,
Navigation Way,
Preston
PR2 2YF

Email fl@football-league.co.uk
Tel 0870 443 9222
Website www.football-league.co.uk

All feedback received will recorded, and used to further assist us in improving our customer service.

Reading Football Club prides itself on listening to our supporters and responding to their views, and at the end of the 2009/10 season we contacted 6,338 supporters asking for their opinions in a wide-ranging Supporter Survey. The full results are online here.