Reading Football Club has announced that QuickPay, the cashless payment system that has been operating on a trial basis at some refreshment kiosks in parts of the Upper West Stand concourse, will be withdrawn at the end of the current season.

These terms and conditions apply to the Reading Football Club Royals QuickPay scheme.

Use of your Reading Football Club Season Ticket/Member Card or purchase of a Kiosk Card for Royals QuickPay constitutes acceptance of these Terms and Conditions.

If there is anything you do not understand, please contact Reading Football Club on 0844 249 1871 or email royalsquickpay@readingfc.co.uk

Using your Reading Football Club Season Ticket/Member Card
For all remaining home games this season, supporters in the relevant areas will be able to pay with a mixture of card and cash on any transaction at participating Reading Football Club food outlets.

With immediate effect, supporters will no longer be able to top up their cards with cash, and are advised to use their card at remaining home games in order to run down account balances.

You can check your QuickPay cash balance at the QuickPay Balance Checker machines situated in the concourse.

Refunds
Any supporters who still have cash balances at the end of the season will be able to apply for a refund by completing a refund form. The usual £1 admin fee will be waived.

You are entitled to a refund of QuickPay cash stored on your card provided:
(i) Reading Football Club Limited has no reason to suspect that you are engaged in fraudulent or other criminal activities
(ii) Reading Football Club Limited is not prohibited from redeeming that stored value by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority.

If you wish to apply for a refund, you must download the refund form, complete it and mail it to Reading Football Club, Royals QuickPay Processing, Madejski Stadium, Junction 11 M4, Reading, Berkshire RG2 0FL.

Any refund payment amount will be paid to you by BACS transfer to your chosen bank account.

In the case of applications for refunds to Kiosk Cards, the Kiosk Card must be posted to the Reading Football Club along with the refund application form. To enable us to comply with our legal obligations, we may need to carry out checks to verify your identity before processing a refund request.

Refunds will be processed within one calendar month of Reading Football Club receiving your refund application.

Loss, theft, damage
You should treat your Reading Football Club Season Ticket/Member Card like cash in a wallet. If you lose your Reading Football Club Season Ticket/Member Card or if it is stolen, you may lose any cash which is stored on it in the same way as if you lost your wallet.

You should immediately report any loss, theft, fraudulent or unauthorised use of your Reading Football Club Season Ticket/Member Card to the Ticket Office in person or by calling 0844 249 1871. Once you have reported the issue, your card will be deactivated both for QuickPay and for stadium entry. Any fraudulent purchases made after you have reported the loss will be refunded.

If your Reading Football Club Season Ticket/Member Card is damaged or malfunctions, you should report immediately to Reading Football Club by contacting a member of Reading Football Club staff in person, or calling 0844 249 1871. Reading Football Club will reinstate your QuickPay cash balance on your new card.
In the case of the loss or theft of Kiosk Cards, Reading Football Club cannot deactivate the card and will not offer any refund. If your Kiosk card is damaged or malfunctions you must apply for a refund as above.

Complaints Procedure
Complaints regarding any element of the service provided by Reading Football Club should be sent in writing to Reading Football Club Ltd, Customer Service Department, Madejski Stadium, Junction 11, M4, Reading, RG2 0FL, or by email to royalsquickpay@readingfc.co.uk. All complaints will be subject to the Reading Football Club Complaints Procedure which will be provided to you on your request.

Compensation
The Financial Ombudsman Compensation Service is not applicable to your Reading Football Club Season Ticket/Member Card. Reading Football Club Limited do not offer any other compensation schemes to cover losses claimed in connection with your Reading Football Club Season Ticket/Member Card.
The Reading Football Club Card Privacy Policy will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions

Except as required by law, or in accordance with these Terms and Conditions and the Reading Football Club Card Privacy Policy, your personal information will not be passed to any other persons without your permission.

Liability of Reading Football Club Limited
The Reading Football Club Limited shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including, but not limited to, failure of network services, mobile phone networks and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.

Variation
The Reading Football Club Limited reserves the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Reading Football Club Royals Quickpay scheme on reasonable notice. The Terms and Conditions applicable to the use of a Reading Football Club Season Ticket/Member Card shall at any time be the terms and conditions published on the Reading Football Club website.

Assignment
Reading Football Club Limited may assign the benefit of these Terms and Conditions to any other company in the same group of companies as Reading Football Club Limited. If Reading Football Club Limited assigns the benefit of these Terms and Conditions, your rights will not be affected.

Governing law
These Terms and Conditions are governed by English law.

You may like to print these T&Cs for your records.

Promoter: The Reading Football Club Limited