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Customer Service

All of our staff will try to ensure that problems do not arise. However we realise that things do occasionally go wrong. When they do we will do our best to put them right as quickly as possible. 

We promise to genuinely and honestly investigate each and every complaint we receive, and our aim is that you will receive a reply or initial acknowledgement within three working days. 

Should our investigation take longer, you will receive a full response within a maximum of 21 days. 

Your complaints or suggestions can be sent by using the form at the bottom of this page, alternatively you can contact Rob Coleman (Stadium & Customer Service Supervisor) or Jackie Evans (HR & Customer Service Manager) by phoning 0118 968 1211, or emailing customerservice@readingfc.co.uk.

Alternatively you can contact us by post - Reading Football Club, Madejski Stadium, M4 Junction 11, Reading, RG2 0FL.

You can read our Customer Charter by clicking here.