Ticket Office Manager vacancy
Reading Football Club is recruiting a Ticket Office Manager - to work within the Royals' Commercial Department.
This is an exciting role, giving the ideal candidate a chance to lead the Ticket Sales Operation at Madejski Stadium
Applications should be made by: completing emailing this application form to recruitment@readingfc.co.uk.
Full job specifications as below.
Job title: Ticket Office Manager
Department: Commercial
Reporting to: Commercial Director
Hours of Work: Full time
Salary: – dependent on experience
Applications should be made by: completing emailing this application form to recruitment@readingfc.co.uk
Closing date: 11th March 2013
Job Purpose: The main purpose of the job is to manage the Ticket Sales Operation at Madejski Stadium
Responsibilities include but are not limited to:
o To manage the day to day operation of the Ticket Office
o To develop all staff and match day workers within the Ticket Office
o To process all ticket sales either through the internet, by phone or in person
o To liaise with other departments to ensure the most efficient ticketing operation
o To monitor and report on all key performance indicators
o To liaise with all suppliers to the Ticketing operation
o To maintain appropriate systems for ticketing operations.
o To manage and control departmental expenditure within agreed budgets
o To ensure excellent customer service is delivered within the Club charter guidelines.
Person specification
This is an exciting role, giving the ideal candidate a chance to lead the Ticket Sales Operation at Madejski Stadium
Applications should be made by: completing emailing this application form to recruitment@readingfc.co.uk.
Full job specifications as below.
Job title: Ticket Office Manager
Department: Commercial
Reporting to: Commercial Director
Hours of Work: Full time
Salary: – dependent on experience
Applications should be made by: completing emailing this application form to recruitment@readingfc.co.uk
Closing date: 11th March 2013
Job Purpose: The main purpose of the job is to manage the Ticket Sales Operation at Madejski Stadium
Responsibilities include but are not limited to:
o To manage the day to day operation of the Ticket Office
o To develop all staff and match day workers within the Ticket Office
o To process all ticket sales either through the internet, by phone or in person
o To liaise with other departments to ensure the most efficient ticketing operation
o To monitor and report on all key performance indicators
o To liaise with all suppliers to the Ticketing operation
o To maintain appropriate systems for ticketing operations.
o To manage and control departmental expenditure within agreed budgets
o To ensure excellent customer service is delivered within the Club charter guidelines.
Person specification
| FACTOR | ESSENTIAL (E) or DESIRABLE (D)
|
| Qualifcations Degree Level | D
|
| Experience Working in a customer service facing environment Staff management | E
E |
| Knowledge Sports industry A working knowledge of databases Adept in the use of Excel & Word See 360 Ticketing system | D E E D |
| Skills and Abilities Well developed written and verbal communication skills Able to motivate and manage others successfully Accuracy and attention to detail Strong organisational skills and ability to priorities tasks and work under pressure | E
E E E |
| Personal Qualities Team player Flexible Open and honest Positive attitude A passion for excellent customer service | E
E E E E |
| Motivation Self-starter/hard working Demonstrates drive Proactive approach to work Willing to work evenings/weekends | E
E E E E |