Skip to main content Skip to site footer
Club News

Work for the Royals!

26 February 2013

Ticket Office Manager vacancy

Reading Football Club is recruiting a Ticket Office Manager - to work within the Royals' Commercial Department.

This is an exciting role, giving the ideal candidate a chance to lead the Ticket Sales Operation at Madejski Stadium

Applications should be made by: completing emailing this application form to

Full job specifications as below. 

Job title: Ticket Office Manager 
Department: Commercial 
Reporting to: Commercial Director 
Hours of Work: Full time 
Salary:  – dependent on experience 
Applications should be made by: completing emailing this application form to
Closing date: 11th March 2013 

Job Purpose:  The main purpose of the job is to manage the Ticket Sales Operation at Madejski Stadium 

Responsibilities include but are not limited to:

o    To manage the day to day operation of the Ticket Office 
o    To develop all staff and match day workers within the Ticket Office 
o    To process all ticket sales either through the internet, by phone or in person 
o    To liaise with other departments to ensure the most efficient ticketing operation 
o    To monitor and report on all key performance indicators 
o    To liaise with all suppliers to the Ticketing operation 
o    To maintain appropriate systems for ticketing operations. 
o    To manage and control departmental expenditure within agreed budgets 
o    To ensure excellent customer service is delivered within the Club charter guidelines. 

Person specification

Degree Level 

Working in a customer service facing environment 
Staff management 

Sports industry 
A working knowledge of databases 
Adept in the use of Excel & Word 
See 360 Ticketing system 

Skills and Abilities
Well developed written and verbal communication skills 
Able to motivate and manage others successfully 
Accuracy and attention to detail 
Strong organisational skills and ability to priorities tasks and work under pressure 

Personal Qualities
Team player 
Open and honest 
Positive attitude 
A passion for excellent customer service 

Self-starter/hard working 
Demonstrates drive 
Proactive approach to work 
Willing to work evenings/weekends 

Advertisement block