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Club News

Customer Service Standards

1 October 2013

Our Philosophy

Customer Service Driven
Employees must demonstrate a commitment to delivering excellent customer services in all areas of Madejski Stadium

Open And Responsible
Employee must continue to listen to our customers and communicate with them to ensure continual improvement.

Safety And Security
Employees must work towards ensuring we meet all safety and security standards

Brand Values
Employees must reinforce and reflect the Club’s Brand Values (Grounded, Respected, High Quality, Innovative, Ambitious, Inclusive) in everything they do. 


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