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FSF feedback praises Madejski Stadium experience

Away Fans Survey 2016-17 delivers promising results for the Royals

26 July 2017

Following feedback from the Football Supporters Federation Away Fans Survey 2016-17, it is clear Reading Football Club has delivered a positive experience to travelling fans who visited Madejski Stadium last season.

The FSF Away Fans Feedback Survey asked nearly 1,000 supporters visiting Championship grounds last season to rate each game on a range of factors across the whole of their matchday experience, both outside and inside the ground.  

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All fans were asked to rate the various factors on the following scale: 5 (Excellent), 4 (Good), 3 (Adequate), 2 (Poor) and 1 (Very Poor). An average was taken from these responses and the Royals fared well.

Quality/comfort of the away sector

Reading ranked 2nd of the 24 Championship clubs with a score of 4.33. The average for the Championship was 3.54.

Price of refreshments

Reading ranked 9th of the 24 Championship clubs with a score of 3.00 The average for the Championship was 2.97

Choice of refreshments

Reading ranked 3rd of the 24 Championship clubs with a score of 3.53. The average for the Championship was 3.19.

Behaviour of stewards/club staff

Reading ranked 2nd of the 24 Championship clubs with a score of 4.11. The average for the Championship was 3.61.

Entering the Stadium

Reading ranked 1st of the 24 Championship clubs with a score of 4.38. The average for the Championship was 3.78.

Overall value for money

Reading ranked 4th of the 24 Championship clubs with a score of 4.00. The average for the Championship was 3.48.

We would like to thank all the Reading supporters who took part in the survey and all those responsible for delivering the best possible matchday experience to fans who visit Madejski Stadium.

We are always striving to further improve every element of the matchday experience for both home and away supporters at Madejski Stadium, so if our supporters have any feedback they would like to give to the club, feel free to contact our Customer Services department on customerservice@readingfc.co.uk. 


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