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Introducing iFollow…

All you need to know about our new subscription service!

6 June 2017

As part of today’s switch to a new website platform, we’re pleased to introduce iFollow Royals – our brand new audio/video subscription service.

This replaces our previous platform, Reading FC PlayerHD – and we hope that our fans will enjoy what’s on offer.

For PlayerHD subscribers, we brought you live audio commentary of every first-team fixture, extended and exclusive interviews, and over 10 minutes of highlights of all our games.  And with iFollow, you’ll get all of that – and some exciting new extras…

The most exciting addition, without doubt, is that UK-based users will be able to watch full-match replays from the following day – you can take another look at every minute of the 90, kick by kick!

And international subscribers will be able to watch full matches LIVE and as they happen as part of their subscription!

Let’s take you through what’s the same, and what’s different, in a bit more detail…

Head to www.readingfc.co.uk/ifollow to begin browsing our videos.

To subscribe, head to www.readingfc.co.uk/ifollow/subscribe.

UK & Ireland-based paid subscribers
Monthly subscribers pay £4.49 per month; annual subscribers pay £45 per year.  This includes access to live audio commentary and full-match replays the day after the game.

International subscribers
Annual subscribers pay the equivalent of £110 per year (which in addition includes live match video streams for a majority of league fixtures).

International subscribers can also pay the equivalent of £5 for a Match Pass to watch a single fixture.

Free subscriptions
All supporters can also register for a FREE iFollow account, which will allow access to some selected free video content including short highlights packages and exclusive interviews, but this does not include live audio commentary or premium video content.

Some videos will also be hosted on the iFollow platform and available to play without the need to log in.

You’ll be able to watch most first-team league matches as they happen – with a few exceptions.  When Reading fixtures are selected for television broadcast in your country, these matches will remain the exclusive right of the EFL’s broadcast partner.  Audio commentary will still be available for every first-team fixture.

Carabao Cup, FA Cup and Checkatrade Trophy fixtures will not be included for live broadcast.

Please follow the below instructions...

  • On a matchday, head to www.readingfc.co.uk
  • Click on 'Match Centre' towards the top of the page, beneath the fixture listing
  • On the grey toolbar, click 'Watch live now' (international subscribers) or 'Listen live now' (domestic subscribers)
  • If prompted, log in to begin viewing or listening

Supporters are reminded that live audio and video content is available only to paid subscribers.

Yes – video playback can be used directly on your mobile phones right now.

However live streams of matches (international subscribers) and full match replays (all subscribers) require an app for Android and iPhone. 

Download the official iFollow Royals app by clicking on the appropriate image below.

  

iFollow will be fully functional on computer web browsers, including live video.

Nope – every single video from the old platform has been migrated across to iFollow!  That’s over 2,700 videos for you to take a look over at your leisure… with many more to come!

That depends on where you’re based and what your PlayerHD subscription was; due to legal restrictions, not every account can automatically be transferred over.  See the guidance below and whether you’ll need to take any action…

UK Monthly Subscriber

Rolling on automatically to an iFollow subscription at the previous rate of £4.49 per month (no action required from supporters).

UK Annual Subscriber

Rolling on to an iFollow subscription, which will expire and not renew at its original end date. Supporters must then actively renew.

International Monthly Subscriber

Subscriptions will be cancelled.  Supporters must actively renew.

International Annual Subscriber

Subscriptions will be cancelled. Fans must actively renew. Refunds will be issued on a pro-rata basis to those with time remaining on their PlayerHD account.

Anything still unclear?  Please contact iFollow directly in the following ways...

EmailiFollow@efl.com (8am-10pm, seven days a week) - all enquiries
Phone: 0207 826 4577 (8am-10pm Monday to Friday, as well as three hours before and after a match) - billing and subscription enquiries only
Live chat: Use the chat tool in the bottom right-hand corner of the Reading FC website (8am-10pm Monday to Friday, as well as three hours before and after a match) - all enquiries


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