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Club News

Introducing iFollow…

All you need to know about our new subscription service!

6 June 2017

As part of today’s switch to a new website platform, we’re pleased to introduce iFollow Royals – our brand new audio/video subscription service.

This replaces our previous platform, Reading FC PlayerHD – and we hope that our fans will enjoy what’s on offer.

For PlayerHD subscribers, we brought you live audio commentary of every first-team fixture, extended and exclusive interviews, and over 10 minutes of highlights of all our games.  And with iFollow, you’ll get all of that – and some exciting new extras…

The most exciting addition, without doubt, is that UK-based users will be able to watch full-match replays from the following day – you can take another look at every minute of the 90, kick by kick!

And international subscribers will be able to watch full matches LIVE and as they happen as part of their subscription!

Let’s take you through what’s the same, and what’s different, in a bit more detail…

Head to www.readingfc.co.uk/ifollow to begin browsing our videos.

To subscribe, head to www.readingfc.co.uk/ifollow/subscribe.

UK & Ireland-based paid subscribers
Monthly subscribers pay £4.49 per month; annual subscribers pay £45 per year.  This includes access to live audio commentary and full-match replays the day after the game.

For Tuesday and Wednesday evening fixtures (with the exception of Bank Holidays), UK and Ireland based supporters will also be able to purchase a one-off Match Pass for £10 to watch the game live.  Any games which are selected for broadcast on Sky Sports will not be available to watch via iFollow.

International subscribers
Annual subscribers pay the equivalent of £110 per year (which in addition includes live match video streams for a majority of league fixtures).

International subscribers can also pay the equivalent of £5 for a Match Pass to watch a single fixture.  Any games which are selected for broadcast on Sky Sports or the EFL's international broadcast partners will not be available to watch via iFollow.

Free subscriptions
All supporters can also register for a FREE iFollow account, which will allow access to some selected free on-demand video content including short highlights packages and exclusive interviews, but this does not include live audio commentary or premium video content.

Some videos will also be hosted on the iFollow platform and available to play without the need to log in.

You’ll be able to watch most first-team league matches as they happen – with a few exceptions.  When Reading fixtures are selected for television broadcast in your country, these matches will remain the exclusive right of the EFL’s broadcast partner.  Audio commentary will still be available for every first-team fixture.

Carabao Cup and FA Cup fixtures will not be included for live broadcast.

On a desktop/laptop computer:

  • On a matchday, head to www.readingfc.co.uk
  • Click on 'Match Centre' towards the top of the page, beneath the fixture listing
  • On the grey toolbar, click 'Watch live now' or 'Listen live now'
  • If prompted, log in to begin viewing or listening

On a mobile/tablet device:

  • Download the 'Reading Official App' from the Google Play Store (Android) or App Store (iOS)
  • Open the app and click 'Live on iFollow' in the build-up to the fixture
  • If prompted, log in to begin viewing or listening

Supporters are reminded that live audio and video content is available only to paid subscribers.

Yes – video playback can be used directly on your mobile phones right now.

However live streams of matches and full match replays require an app for Android and iPhone. 

Download the official iFollow Royals app by clicking on the appropriate image below.

  

iFollow will be fully functional on computer web browsers, including live video.

Anything still unclear?  Please contact iFollow directly in the following ways...

EmailiFollow@efl.com (8am-10pm, seven days a week) - all enquiries
Phone: 0207 826 4577 (8am-10pm Monday to Friday, as well as three hours before and after a match) - billing and subscription enquiries only
Live chat: Use the chat tool in the bottom right-hand corner of the Reading FC website (8am-10pm Monday to Friday, as well as three hours before and after a match) - all enquiries

EFL Digital manage our iFollow subscription service.  While Reading FC will aim to provide as much support as possible, any complaints about technical issues or other problems will need to be directed to EFL Digital in the following ways:

EmailiFollow@efl.com (8am-10pm, seven days a week) - all enquiries
Phone: 0207 826 4577 (8am-10pm Monday to Friday, as well as three hours before and after a match) - billing and subscription enquiries only
Live chat: Use the chat tool in the bottom right-hand corner of the Reading FC website (8am-10pm Monday to Friday, as well as three hours before and after a match) - all enquiries


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