We are delighted to announce that we are launching new online platforms for our Ticket Office and Fan Store.
The new services will improve the user-experience for our fans – making it easier than ever to browse and buy both match tickets and merchandise on all devices, wherever you are.
The new ticketing platform will launch on Thursday 16th May – and then over the coming weeks, the 2019-20 Season Tickets will be released to buy through our new service when they are released on Monday 20th May, as well as our brand new home and away kits for the upcoming campaign when they are revealed later in the summer.
Please note that a link to our new online Fanstore via your Royals Account will be activated at a slightly later date whilst the Fanstore undergoes a period of refurbishment and stocks are replenished in store and online ahead of the start of the 2019-20 season.
Match tickets, Hospitality, Matchday Experiences and Parking Permits for our Madejski Stadium games will be available to buy through our new Ticket Office site, while the new online Fan Store will offer our brand new replica match kits as well as a huge range of training wear, casual clothing and some great gift ideas for your Reading-supporting friends and family.
Introducing: Royals Account
From 16th May, all of our supporters will be required to set up a brand new Royals Account in order to buy online.
Creating a Royals Account will be a quick and easy one-off process, which will allow you to sign in and buy from our new online Ticket Office and Fan Store platforms, as well as managing communications preferences, all with a single login. Please note, any iFollow subscriptions will continue to be managed separately.
Any supporters who already have an old ticketing account should link their existing details to their new Royals Account – that means that their purchase history and any Loyalty Points which have been accrued will be carried over.
So make sure that you have your Supporter ID or Member ID to hand when you register for your Royals Account; you can find them on your existing Season Ticket Card or Member Card, or on ticket confirmation emails from Reading Football Club. If you have any problems in finding your Member ID or Supporter ID, please call our Ticket Office by emailing firstname.lastname@example.org or ringing 0118 968 1313.
A step-by-step walkthrough and a FAQ page for your Royals Account will be provided when the new platform goes live on May 16th, so keep your eyes peeled on readingfc.co.uk on our launch day.