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Club News

Royals ranked best of current Championship crop in Fan Engagement Index

Index demonstrates club's commitment to supporter dialogue, transparency and fan-guided governance

29 November 2019

A new independently researched Fan Engagement Index has been published and Reading Football Club have been ranked higher than any other current Championship club in its efforts to interact and engage with supporters.

The Index spanned all top four tiers of English football and scored each of the clubs from the Premier League to League Two on their relationship with their fans.

It places each club in a league table with scores comprising of three areas: dialogue (how clubs communicate with supporters), governance (how fans help with the club's governance) and transparency (a club's open approach to supporter meetings).

Overall, the Royals came 8th in the index which included every club competing in the professional league pyramid in 2018-19 - and no team currently competing in the second tier scored higher than Reading Football Club.

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League Two's Exeter City topped the Index with AFC Wimbledon and Doncaster Rovers in second and third place respectively. Norwich City scored marginally higher than Reading but of course have since been promoted to the Premier League.

But no team scored higher than the Royals in the dialogue section of the research; Reading earning 70 points from a possible 80 to top that particular table alongside Doncaster Rovers. That score alone reflects how open and regular discussion with our supporters in a number of different forms is vital to this club's identity.

In a statement the EFL said, "Clearly defined lines of discussion between clubs and supporters are integral to the long-term health of the game and the EFL strongly supports the principal that clubs should have regular and open dialogue with its fans.

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"This approach is embedded in EFL clubs through their customer charters which sets out their commitment to their fanbase, stakeholders and the wider community, including minimum requirements for structured dialogue with fans. This includes holding at least two meetings or forums per season.

"In addition, the role of Supporter Liaison Officers (SLOs) ensures clubs appoint a dedicated person to act as the point of contact for supporters and it should also be noted that many clubs are going that extra mile to ensure supporters remain at the heart of a club's identity."


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