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Club News

🏟️ Operational update from Reading Football Club

How we are changing the way we work to protect the health of our staff, players and supporters…

19 March 2020

In line with government guidance, Reading Football Club have implemented a number of operational changes in response to the global coronavirus health crisis.

This will see the Club reduce its staffing levels on site at Madejski Stadium and Hogwood Park to support efforts to protect the health and wellbeing of employees and supporters during this difficult period. Where possible, we are making plans for a number of our staff to work from home.

We will endeavour to keep our supporters updated with any developments on our social media platforms, the official website and via email. If you have any queries please continue to email Supporter Services on

Ticket Office

The Ticket Office will remain closed to all visitors, however fans can still use or call the Ticket Office on 0118 968 1313, Monday to Friday, from 9am to 5pm. Queries can be directed to our Ticket Office team via email on


The Fanstore will be closed from 5.30pm on Monday 23rd March until further notice.

Supporters can still shop online at and there is a 50% discount sale on a number of items right now.

However, please note that with the Fanstore not open, the click and collect service will not be in operation. And we will be reducing staff hours in our warehouse, so there may be a slight delay in the delivery of your order. If you have any queries for the Fanstore team, please email

And all ticketing queries can continue to be dealt with by phoning the Ticket Office on 0118 968 1313 or by emailing

Reading FC Community Trust

Our Community Trust has already restricted its programme of initiatives and it will now operate on reduced staffing levels on site to instead, in line with the football club, encourage employees to work from home wherever feasible. It will continue to deliver a number of services to the local community, where it is possible. Enquiries should be sent to


For any queries regarding future fixtures or events, you can contact us on

Chief Executive Nigel Howe said, "For as long as any of our employees have worked for this club, as a group of staff, we have always built our own sense of football family, our own working microcosm. Together, we have to keep the foundations of that family strong and work hard to support each other in every way we can.

“We naturally have a responsibility to protect our players, our staff and our supporters. The players will continue to keep themselves fit and active, while our staff continue to diligently prepare for the resumption of football, striving for progress, being creative and innovative in their various roles so we are ready to return even stronger when the time comes. And we would like to urge all connected to the club to follow all the guidance given, be calm and sensible, take extra care of themselves and be kind to others – especially the elderly and the most vulnerable.

"We’d also like to encourage everyone to consider how they might be able to help others. For many, Reading Football Club is a second home, an extended family. And, even when we are apart, we have to stick together. This is what being a community club means. It is extended family, coming together.”

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